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Whether you need repairs on your Cisco, Nortel or Avaya phone equipment, or even your Aastra Centrex phones, Merritt Communications has partnered with an excellent refurbishing facility that has been repairing telephones for almost three decades and is among the world leaders in this area. Providing a certified repair service allows us to be involved with the green initiative by keeping telephones and headsets out of the landfill. We are proud of the quality of work performed with each order.

  • Now Available: Headset First Aid

    Do you have office headsets that are serious need of repair? Merritt Communications can take those old non-working headsets and transform them to like new condition! Some of our customers have even called us the Headset Doctor because we cure the ills of ailing headsets. It doesn’t matter how old or what kind of headsets you have, we can likely repair most anything you have from wired to wireless models! So give us a call today.

    Check out a video and learn more!
  • Our Service: Your equipment, good as new.

    Our TL9000 and ISO 9001:2000 certified repair facility has an outstanding commitment to quality work. The TL9000 quality standard is specific to the telecommunications industry and further ensures that you, as our valued customer, will receive the very best in quality products and services. You can be sure that your phones will be returned to you in like new condition and professionally packaged.

  • Our Goal: Satisfied Customers

    Our list of satisfied customers continues to grow. This would not be possible without an affordable, cost effective refurbishing service that delivers an end product that meets or exceeds our customer’s expectations. In hearing feedback from our customers, it’s safe to say that we are achieving our goal by providing this cost reducing service. By all accounts, the quality of our service is nothing short of exceptional, and it helps to not only save you money, but it helps save our environment as well.

  • How this Service Positively Impacts your Business:

    Our commitment to quality ensures that whenever you place an order or send equipment in for repair, you can expect the best quality in the products and services we provide. In addition, when you work with us, you have the comfort of knowing that there’s not only three decades of experience behind you, but a committed team of industry professionals in account management, customer service and technical.

Proudly Servicing Major Brands Such As, Plantronics, Konftel, Polycom, Cisco, Nortel, Jabra, Avaya, and Many More!


  • I was searching the entire internet for a headset and ended up landing on Merritt Communications website. I called and was greeted by a gentleman named David. From the very first call until our 5th conversation he was the most helpful salesman I have ever encountered on the internet.

    He went way above and beyond and instead of just selling me what I asked for, he told me about a solution that would save me money and be a better fit for my company. Hands down anything related to office headsets this is the GO-TO COMPANY! Their return policy and warranty is hands down the best in the business. They made me feel comfortable making an online purchase. ~ Mark Z. “The Real Estate Guy”
  • Merritt Communications is a valued Channel Partner and an Authorized Reseller of Plantronics Products and Services. In their nearly 20 year relationship with Plantronics, Merritt has actively promoted, sold, and supported the world’s leading communications headsetsPlantronics - for home, office, call center, computer and mobile applications.logo-plantronics.png
  • Merritt Communications has been a valued Channel Partner ever since Konftel entered the North American market six years ago. We appreciate their dedicated approach to customer service and attention to detail when it comes to assisting the customer with their Konftel conferencing needs. We value them as a Dealer Partner, and look forward to a continued relationship with Merritt Communications for years to come."
  • Merritt Communications has been a top-tier Aastra Reseller for over 5 years. We value their commitment to quality product and excellent customer service. Jerry Harkey, Western Region Sales Manager, Aastra USAlogo-aastra.png
  • As a Communications Analyst for the state of California, part of my responsibilities are procuring headsets and components for emergency communications centers that are located throughout the state.  Doug Merritt's in-depth knowledge of communication products and his understanding of what my center's needs are has allowed me to provide them with some of the most top of the line products available.~ Stella Butler-Cain, CHP
  • As a California State agency, we were looking for a certified, small business vendor to meet our needs for Telecommunications equipment and 10 years ago we found ;Merritt Communications. Merritt Communications has been serving us ever since with telephone equipment sales and technical support assistance.
    The personal commitment that Merritt Communications gives to their customers is great! Tracy Hurtig, Telecommunications Manager, Ca. Dept. of Parks and Recreation
  • I wanted to write a little testimonial about Dave Detres at Merritt Communications. I have purchased several desk headsets, phone systems equipment and a wireless headset for my iPhone as well. Dave replies to every email and text, he has a great attitude and gets the job done. He always exceeds my expectations in customer service. If you are thinking of any new phone equipment for your company…do yourself a favor and Call Dave Detres with Merritt communication, he will get it taken care and do it the old fashion way…with integrity" ~ Marlena Olson, VITEK Mortgage Group
  • Merritt Communication has been a trusted and reliable source for all of our Plantronics needs. The customer service that Merritt provides has always been outstanding and they are ready to help with our needs at a moments notice. We are very pleased with the quality of the product and service and will continue to do business with them in the future.Karen, Kaiser Permanente
  • The Merritt Communications Web site has been an excellent resource for our Sutter Medical Foundation medical offices. They utitize the site to make the best decisions regarding their telecommunication requirements. It has been very helpful for the buyers as well, to confirm the wireless headset features and accessories and compare and contrast the different models available.Dan, Sutter Health
  • A commitment to quality and fulfilling the needs of their customers has made Merritt Communications the successful business that it is. Doug Merritt and his employees have always come through for us no matter how big or small the project here at Lyon Real Estate!" Bobby Burkam | Support Manager, Information Technology | Lyon Real Estate
  • "We are very satisfied with Merritt Communications customer service! They have great products and respond quickly to any request, usually exceeding our expectations! I would highly recommend them!"  J. McElvain - CHW, Mercy Hospital