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Billing Terms and Conditions

Merritt Communications extends a variety of options to our valued customers in order to provide flexibility in acquiring our products. Below, you will find a listing of the acquisition options along with the associated terms and conditions that apply.

Credit Cards. We accept most major credit cards as payment for our products and services. Cards accepted include Visa, MasterCard and American Express. For orders placed on-line, it is our normal practice to charge the credit card in advance. This also holds true in those cases where the customer has a specific need or requirement to have their card charged by a specified deadline such as end of year cut-off dates etc. Otherwise, credit cards are not charged until the product is shipped and in transit as evidenced by carrier tracking detail.

Pay Pal. Merritt Communications accepts Pay Pal as a payment option.

Net 30. For those customers who qualify, we extend 30 day payment terms. Some Government organizations such as the State of California require payment terms of net 45 days which we also honor. When terms are extended, it is our normal expectation to be paid in the prescribed timeframe.

Prompt Payment Discount. Merritt Communications does not offer a prompt payment discount at this time.

Late Payment Penalties. Merritt Communications does not access late payment penalties at this time. We do however ask for consideration in paying our invoices in a timely manner.

Purchase Orders. We accept Corporate and Government purchase orders from most organizations and bill according to the instructions outlined on the purchase order. Purchase orders received need to be from those individuals who are authorized to obligate the organization to the payment details outlined on the order.

Lease. As an alternative form of payment we offer a lease plan as an option to outright purchase. Our leases are written for a specified term, generally 24, 36 or 48 months though custom terms are also available. At the end of the lease term you have options available that include purchase.

Rental. Merritt Communications is the only company to offer a short term/long term all-inclusive rental plan. This is a pay as you go program that includes most accessories as well as a non-expiring warranty as well as the ability to upgrade or downgrade during the rental period. If the purchase option is exercised, a portion of rental would apply to the purchase. Charges for renting equipment are paid in advance.

  • Sales: 800-683-5715
  • Support: 800-683-5716
  • Text: 916-241-6098
  • Fax: 916-966-4525
  • Hours: Monday-Friday 7am-4pm PST
  • Merritt Communications
    • 3065 Kilgore Rd
    • Rancho Cordova, CA
    • 95670


  • I was searching the entire internet for a headset and ended up landing on Merritt Communications website. I called and was greeted by a gentleman named David. From the very first call until our 5th conversation he was the most helpful salesman I have ever encountered on the internet.

    He went way above and beyond and instead of just selling me what I asked for, he told me about a solution that would save me money and be a better fit for my company. Hands down anything related to office headsets this is the GO-TO COMPANY! Their return policy and warranty is hands down the best in the business. They made me feel comfortable making an online purchase. ~ Mark Z. “The Real Estate Guy”
  • Merritt Communications is a valued Channel Partner and an Authorized Reseller of Plantronics Products and Services. In their nearly 20 year relationship with Plantronics, Merritt has actively promoted, sold, and supported the world’s leading communications headsetsPlantronics - for home, office, call center, computer and mobile applications.logo-plantronics.png
  • Merritt Communications has been a valued Channel Partner ever since Konftel entered the North American market six years ago. We appreciate their dedicated approach to customer service and attention to detail when it comes to assisting the customer with their Konftel conferencing needs. We value them as a Dealer Partner, and look forward to a continued relationship with Merritt Communications for years to come."
  • Merritt Communications has been a top-tier Aastra Reseller for over 5 years. We value their commitment to quality product and excellent customer service. Jerry Harkey, Western Region Sales Manager, Aastra USAlogo-aastra.png
  • As a Communications Analyst for the state of California, part of my responsibilities are procuring headsets and components for emergency communications centers that are located throughout the state.  Doug Merritt's in-depth knowledge of communication products and his understanding of what my center's needs are has allowed me to provide them with some of the most top of the line products available.~ Stella Butler-Cain, CHP
  • As a California State agency, we were looking for a certified, small business vendor to meet our needs for Telecommunications equipment and 10 years ago we found ;Merritt Communications. Merritt Communications has been serving us ever since with telephone equipment sales and technical support assistance.
    The personal commitment that Merritt Communications gives to their customers is great! Tracy Hurtig, Telecommunications Manager, Ca. Dept. of Parks and Recreation
  • I wanted to write a little testimonial about Dave Detres at Merritt Communications. I have purchased several desk headsets, phone systems equipment and a wireless headset for my iPhone as well. Dave replies to every email and text, he has a great attitude and gets the job done. He always exceeds my expectations in customer service. If you are thinking of any new phone equipment for your company…do yourself a favor and Call Dave Detres with Merritt communication, he will get it taken care and do it the old fashion way…with integrity" ~ Marlena Olson, VITEK Mortgage Group
  • Merritt Communication has been a trusted and reliable source for all of our Plantronics needs. The customer service that Merritt provides has always been outstanding and they are ready to help with our needs at a moments notice. We are very pleased with the quality of the product and service and will continue to do business with them in the future.Karen, Kaiser Permanente
  • The Merritt Communications Web site has been an excellent resource for our Sutter Medical Foundation medical offices. They utitize the site to make the best decisions regarding their telecommunication requirements. It has been very helpful for the buyers as well, to confirm the wireless headset features and accessories and compare and contrast the different models available.Dan, Sutter Health
  • A commitment to quality and fulfilling the needs of their customers has made Merritt Communications the successful business that it is. Doug Merritt and his employees have always come through for us no matter how big or small the project here at Lyon Real Estate!" Bobby Burkam | Support Manager, Information Technology | Lyon Real Estate
  • "We are very satisfied with Merritt Communications customer service! They have great products and respond quickly to any request, usually exceeding our expectations! I would highly recommend them!"  J. McElvain - CHW, Mercy Hospital